Some of you may remember I wrote I would get a GSM. I ordered it at Coolblue company Smartphoneshop.be and after my payment had been received by them last wednesday they arranged for TNT to deliver it at my place. Last saturday I still didn't receive anything and contacted Coolblue about it. They told me that according to the tracking record TNT had been at my place on thursday and on friday, but they could not deliver the package. Strangely enough there was someone at home the whole day but no courier was seen approching the house. Our place is not the easiest to find, so I thought, OK, they will find it on the third try or in the worst case send the package back to Coolblue. Then today I checked the tracking record again and it mentioned the package had been delivered ! It even showed a link to a pdf document containing a signed receival slip. Gasp ! What has happened? "I" didn't sign anything!! The signature on the receival slip is not mine. I checked with the neighbors, none of them had signed anything or seen a TNT messenger for that matter. Since I saw the tracking record yesterday around 9pm I have not been able to contact either Coolblue or TNT about this. Seems like a perfect scam so far. Goods cannot be delivered so instead of returning them, signature is faked, goods are "delivered" . Coolblue is happy because TNT reports that the goods are delivered, there is a signature on the receival slip so TNT is covered as well. Only thing is, I DID NOT RECEIVE ANYTHING. I will contact TNT first thing tomorrow, and see what they have to say, but I feel robbed . If they cannot or will not help me, I will turn to Test Aankoop , a consumer protection agency and see what can be done about this. I also have a lawyer living next door, I will talk to her about this at well pending the outcome of my contact with TNT and Coolblue tomorrow. At the moment I feel robbed and very helpless about this and as you can see from the time I'm posting this, I am also losing sleep over it! Funny thing is, a collegue at work had exactly the same thing happening to him a couple of months ago, if I am not mistaken involving the same delivery company and the same phone shop..
Oh, I would almost forget to mention it. Wind and rain made me turn to the rollers again for an hours ride.
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